Our Guarantee

We provide the best quality possible at the best price and we back it up with our guarantee: You must be satisfied, or we will promptly replace the item or refund your money, less shipping charge.

Fast Service on Phone, Online Store & Fax Orders

Call us Toll Free (US & Canada only) at 888-754-8525 between 7:30 a.m. to 5:30 p.m. Central Time, Monday - Friday. All other callers, dial 903-786-2318.

EMAIL US 24 HOURS A DAY at Send Email.

ONLINE STORE IS ALWAYS OPEN! Go to Store Front.

Fax us 24 hours a day at 903-786-9059. If you want to fax us, but do not have an order form, you may   view & print an order form.

Frequently Asked Questions

>> BACKORDERS

We try very hard to keep all items in stock and normally ship 95% of items on the initial order. Over 90% of all orders are shipped complete within 24 hours. We do not charge for items until they are shipped, but please let us know if you do not want backorders.

>> CATALOG REQUESTS

Send $5.00 by mail, or order online , with a credit card. If you order a catalog with your first order, it is free for U.S. and International orders.

>> DEALER APPLICATIONS

Dealer catalogs and pricing is offered ONLY to those purchasing items for resale from To protect the integrity of our dealer network, we require that a Dealer Application be completed prior to our sending the dealer catalog. Minimum initial dealer order is $150.

Dealer Details & online application.

>> HOLIDAYS CLOSING SCHEDULE

• Holiday Schedule: Closing details will display at Holiday times..
• Memorial Day: Last Monday in May
• Independence Day: July 4
• September: Labor Day: First Monday in September)
• Thanksgiving: Last Thursday & Friday of November
• Christmas & New Year's Inventory Closing: December 24 - January 1
• Christmas holiday shipping details.

>> INTERNATIONAL & CANADIAN ORDERS

We ship to ALMOST ALL countries. We accept Credit Cards, US Money Order in US Dollars or Wire Transfers.

MINIMUM ORDER for International & Canada is $150 (US Dollars).This is due to the extra paperwork & increased government regulations.

SHIPPING COSTS: After receiving your order, we will contact you with the shipping costs for your approval before shipping.

CUSTOMS / IMPORT DUTIES & TAXES & RESTRICTIONS
We have no knowledge or responsibility for customs duties or taxes, so please contact your local customs officials regarding this. You are responsible for knowing what can or cannot be imported into your country. According to law, a commercial invoice is included with all shipments and we are not allowed to reduce the value on your invoice or mark it as a "gift".

>> ORDER PICKUP & LOBBY HOURS

Reddick Militaria's lobby hours are 8:00 a.m. - 4:00 p.m., Monday - Friday. You can pickup orders that are called in, or you may prepare an order from a catalog while visiting our lobby. Warehouse closes at 4:00 pm.

>> ORDERING INFORMATION

ONLINE STORE CUSTOMER ACCOUNTS: You may create and maintain your account information or place orders without creating an account.

EMAIL ORDER ADVICE & INVOICES: You will receive an email confirmation when we receive your order, then when it is shipped, you will receive another email with your invoice, shipping method and tracking number.

ITEM NUMBERS: To speed processing and help us fill your order correctly, please use our full 10-digit item number and a complete description.

SUBSTITUTIONS: If substitutions are acceptable, please list second choices wherever possible

ORDER FORMS: If you want to mail or fax us on an order form, you may view & print an order form online, or you can simply email us your order.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE: Please let us know if you would like to be notified of any substantial price increases before shipment.

>> PAYMENT OPTIONS

We accept VISA, MasterCard, & Discover for all orders. Phone number, card number, expiration date and security code must be included, along with your credit card billing address. We do NOT charge your card until your order is ready to ship.

Personal or business checks & money orders are also accepted with mail orders and checks over $200.00 may be held up to 5 days for clearance.

COD ORDERS: We no longer ship COD.

>> RETURN POLICY

• Items not meeting your approval may be returned for credit, replacement or refund of purchase price (less postage).
• Return must be in original condition and within 15 days to avoid a restocking charge.
• Please include a copy of your invoice and a statement of your concerns.
• We do not accept COD returns.

>> SHIPPING CHARGES & METHODS

US RETAIL ORDERS - GROUND SHIPPING TO LOWER 48 STATES:

• Orders under $50.00 - $4.95 shipping & handling
• Orders under $150.00 - $9.95 shipping & handling
• Orders over $150.00 - FREE shipping

ALASKA & HAWAII: Shipping is billed at actual cost and we will select the best method. Please add the greater of $15.00 or 20% and we will contact you if there is a difference.

CANADA & OTHER INTERNATIONAL LOCATIONS: Minimum order is $150.00 due to government regulations and paperwork. We will contact you with the shipping cost before shipping and before your credit card is charged. Telephone number, Email address, and/or Fax Number must be included with all orders.

SHIPPING METHOD OPTIONS
US LOWER 48 STATES:

• STANDARD (See Shipping Charges, above)
• NEXT DAY
• 2 DAY

ALASKA & HAWAII:

• STANDARD (See Shipping Charges, above)

CANADA:

• GROUND
• EXPEDITED

INTERNATIONAL:

• STANDARD
• PRIORITY

SHIPPING TIMES
Orders placed Monday through Thursday typically ship the next day. Orders placed Friday through Sunday typically ship on Monday or Tuesday, depending on order volume.

>> TAXES (SALES & IMPORT DUTIES)

TEXAS STATE SALES TAX: All orders shipped to a Texas address or billed to Texas residents MUST Include 6-1/4%.

>> TRACKING PACKAGES - FEDEX, UPS & USPS >