BACKORDERS    

We hate them as much as you do, so we try very hard to maintain adequate stock on all items. Currently, we ship an average of 95% of all items ordered with the initial order, and over 90% of orders themselves are shipped complete.

We work hard to get items in as soon as possible and we ship them out within 24 hours of receipt. You may cancel a backorder at any time.

CANADIAN ORDERS    

Please include 20% for estimated shipping through the US Post Office. If you choose to ship United Parcel Service (USP Standard to Canada), there is a brokerage fee of $29 for all orders over $13. If you would like to ship UPS-Express, this fee is included, but the shipping fee is higher. Using the US Postal Service Airmail takes about 2-4 weeks, Surface takes about 8 weeks. Any excess funds will be returned. Sorry, we cannot ship COD into Canada.

Mimimum Order: Due to the amount of paperwork involved with international shipping (even Canada), we regret that we cannot process any order outside the US that is under $ 200 (merchandise total).

CATALOG REQUESTS    

Catalog 5 was mailed (to active customers). Send $4.00 by mail, or order online , and pay by credit card. If you order a catalog with your first order (online or otherwise), the catalog is free (the price shown online will be credited at the time your order is processed)!

International Catalog Requests: The amount indicated above is the same for International catalog requests - and includes mailing.

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CHECKS & MONEY ORDERS    

Mail Orders (with checks) to: P.O. Box 847, Pottsboro, TX 75076.

COD ORDERS    

Shipping & COD fees are added to all COD orders. All COD’s over $200.00 are sent via UPS (Certified Check or Money Order required). You must include your phone number with all orders!

We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:

• Order total & COD amount
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Reddick Militaria Tracking Web Page

Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.

CREDIT CARDS    

ONLINE ORDER NOTE: If your billing (home) and shipping address are different, you need to indicate which of the addresses (or another) is associated with the credit card. Without this information, your order will be delayed until we can contact you to get it, as it is required by the credit card companies for authorization. There is a field provided for this information where you get to indicate 'special ordering instructions'.

DEALER APPLICATIONS    

Dealer catalogs and pricing is offered ONLY to those officially engaged in the business of reselling items offered by CCTP. To protect the integrity of our dealer network, we require that a Dealer Application be completed prior to our sending the dealer catalog and your first order. Minimum initial order is $250; minimum annual purchase requirement is $1,000.

View & print dealer application

EMAIL ORDER ADVISE    

We provide automated email advice of shipments to customers who provide their email address with their order. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:

• Order total (& COD amount - if applicable)
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Reddick Militaria Tracking Web Page

Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.

Online Store    

IMPORTANT SHIPPING NOTICE

Your selection of a premium shipping method does not guarantee a shipping date!

When you select a premium shipping method, we will do our best to give the order priority. However, it still takes us 24-48 hours to process an order. You are paying for shorter delivery times. Orders placed Monday through Thursday typically ship the next day. Orders placed Friday through Sunday typically ship on Monday. Please plan accordingly when selecting a premium shipping method.

Review Ordered Items / Checkout

• To review items ordered, select the "Basket Contents" or "Checkout" button/link at anytime.
• Remove items as needed ("Remove" button next to each item)
• Adjust quantity of items ordered by changing the "Quantity" field and clicking the "Update" button.
• Select "Checkout" when satisfied with items ordered.
• If you have an existing customer account, and you have already "signed-in", you will be shown your account information so that you may confirm it to be correct.
• If you are not signed-in (logged-in) you will be offered that opportunity before proceeding so that your existing information can be used, saving you time.
• If you do not have a customer account, you will be offered the opportunity to create one before proceeding -OR- you can elect to proceed without setting up an account.

Create Customer Account

• Create and maintain your own account information.
• Save time when you order again - no reentering your info
• Credit card info is NOT stored.

DON'T Create Customer Account

You don't HAVE to create a customer account to order.

• Select "Place order without account"
• Enter information as prompted

Select your Shipping & Payment options

• Select the first shipping option in the drop-down list, unless you want a special express-type method.
• If your order is over $100, the first selection will be free shipping (U.S. orders).
• If your order is under $100, the first option will show $6 (U.S. orders).
• Otherwise, select another option and you will be charged accordingly.
• Regardless of your selection, we will make the best choice if we feel it will get the shipment to you in the same time or sooner. Example: Your order is over $100, you are in our zone 3 shipping area and you select 3-Day UPS. If our 'standard ground service selection' at $6 is less, we will use this, as everyone within zone 3 receives shipments within 3 days, even without this more expensive option.
• International Shipping Options: While only U.S. Mail options display, our usual shipping method is UPS or FedEx. The displayed option is meant only to provide some online reference - and to be sure you know that the U.S. shipping figures do not apply. All international orders receive an email prior to shipping, confirming shipping and customs fees. You can indicate a specific preference in the 'Special Instructions' section at the end of the order process.
• Minimum Order - Orders outside US: $ 200 ; US orders, no minimum. Note: This minimum DOES apply to Canada and Mexico, sorry.
• Shipping charges shown are estimates based on item weight. Actual packaging may result in differences, but you can use this as a good guideline.
• We normally ship via UPS ground service. Select any type of delivery you wish from the dropdown options display. If you have a problem with UPS, indicate your needs in the "Special Order Instructions" field provided, or call us to discuss your requirements.
• IMPORTANT NOTE: Don't select a shipping method with a $0 amount as this indicates that it is not available to your address. If you believe this to be a mistake, please call us and we will look into it.

Select your Payment Method

• Select a credit card type
• Credit cards are presently our only payment terms for our online. We will soon add other terms.

Enter your Payment Information

• Complete the credit card information requested (if applicable).
• After you click "Continue" allow a few seconds for validation.

That's It! .. It takes longer to read about than to do!

• You will receive an email order advice about your order and shipment.

You will receive an email confirmation, acknowledging our receipt of your order. When the order is invoiced, you will receive another email advising of the shipping method, tracking number (if UPS or FedEx), and your order total.

ONLINE STORE FEATURES    

• New, easier to follow product categories and organization.
• Search for items by description or item number
• More product information. We're not limited to what fits in our print catalog.
• New features being added: more craft tips, online kit instructions, etc.
• Secure credit card order processing.
• We do NOT charge your card until your order is ready to ship. You are NEVER charged in advance for items not received.
• Credit card orders over $100, free surface shipping ($6 charge for orders under $100). Compare our shipping charges - they make our low product prices even lower!

FOREIGN ORDERS    

Credit card payment is best, but you may include payment in US$. Please specify Air or Surface mail or UPS. We offer special UPS rate discounts of 20% to 45% to most countries, with customs brokerage included. Please include an additional 20% for shipping. Any excess funds will be refunded or credited to your account.

Mimimum Order: Due to the amount of paperwork involved with international shipping, we regret that we cannot process any order outside the US that is under $ 200 (merchandise total).

Restricted Countries: Due to the number of fraudulent Internet Orders received from countries in Africa, we regret that we can only ship merchandise there on a prepaid basis (wire transfer or US Money Order).

HOLIDAYS • DAYS CLOSED    

Please note that our Reddick Militaria is closed on the following holidays to give our staff a break and some quality time with their families. We are also closed the last three days of the year to take inventory, but that ain't no break!

• 2008 Holiday Schedule
• May 31: Memorial Day
• July 4: Independence Day
• September 1: Labor Day (first Monday in September)
• November 27-28: Thanksgiving (last Thursday & first Friday of November
• December 24 (noon)-January 4: Christmas & New Year's Inventory Closing
• Christmas holiday shipping details.

INTERNATIONAL ORDERS    

We ship to almost everywhere! For details on costs, fees, shipping methods, etc., view our International Orders & Shipping page.

Mimimum Order: Due to the amount of paperwork involved with international shipping, we regret that we cannot process any order outside the US or Canada that is under $$ 200 (merchandise total).

Restricted Countries: Due to the number of fraudulent Internet Orders received from countries in Africa, we regret that we can only ship merchandise there on a prepaid basis (wire transfer or US Money Order).

ITEM NUMBERS    

To speed processing and help us fill your order correctly, please use our 10-digit item number and a complete description.

ORDER FORM    

If you want to mail or fax us, but do not have an order form, you may view & print an order form online.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE    

All items will be shipped at their current price. Please let us know when placing your order if you would like notification of any substantial price increases before shipment.

RETURN POLICY    

• All items must meet your approval or purchase price (less postage) will be refunded.
  
• Return the item(s) in original condition within 15 days.
  
• Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.
  
• We cannot, however, accept any returns made to our warehouse that arrive COD.
  
• After 15 days, returns may be subject to restocking charges.
  

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SHIPPING (CHARGES)    

We pay postage/shipping on all retail orders over $100 which are prepaid or paid by charge card (MasterCard, Visa, or Discover). Please include $6 extra on all orders under $100 for shipping, insurance & handling.

You pay all shipping charges on COD orders.

SHIPPING (HOW WE SHIP)    

Our standard is UPS Ground, with delivery in 1 to 5 days in the lower 48 states. If you prefer faster shipping, we also offer UPS Overnight, UPS 2-Day Service, and FedEx Ground Service at an additional charge. Your phone number must be included with the order.

See also, Tracking Packages (UPS & FedEx)

SHIPPING OVERSEAS - IMPORTANT NOTICE    

We ship to almost everywhere! For details on costs, fees, shipping methods, etc., view our International Orders & Shipping page.

NO SHIPPING METHOD WILL DISPLAY: Due to unpredictable variables, no shipping method or estimated cost displays for International orders. Place your order online & we will email you the best method & cost for approval before shipping & charging your credit card.

SUBSTITUTIONS    

TAXES (SALES, ETC.)    

TRACKING PACKAGES - UPS & FEDEX    

We now provide online tracking of UPS and FedEx shipments. IF we have your email address on file, you will receive an email when we invoice and ship your order. This email will tell you:

• Order total (& COD amount - if applicable)
• Shipping Method
• Items Backordered (if any)
• Tracking Reference Number(s) - if shipment is by UPS or FedEx.
• Provide an email link to the Reddick Militaria Tracking Web Page

Note that items shipped by other methods will not provide a tracking number, but will provide the other order information.

Go to package tracking